Charlotte Carter, Training and Development Coordinator for DHCD was recognized by Governor Ralph Northam with the Governor’s Award for Customer Service during a ceremony held at the Governor’s mansion on June 4, 2018.
Charlotte’s award-winning customer service was described in the Governor’s press release as follows: “Charlotte Carter exemplifies true customer service, providing personalized and individual attention to each person she comes in contact with while in the office or out in the field. As a training coordinator at the Department of Housing and Community Development, Charlotte is charged with ensuring that the Virginia Building Code Academy and its training programs run smoothly, from student registration to on-site management, from instructor schedules to equipment operations. She is seen as the go-to person for questions or concerns with attending the academy. No problem is too big or too small for her to try to resolve. Charlotte works with the resources available and also supports others with her willingness to think outside the box. Charlotte is a role model for excellent customer service interactions”.
Congratulations, Charlotte on the well deserved recognition!